Microsoft MFA FAQs

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What if I get a new phone?

If you are unable to authenticate, contact the Help Desk at 504-568-HELP (4357) to assist you with re-enrollment in MFA.
If you have a backup method of authentication, access https://aka.ms/mfasetup

You will need to select: “sign in another way” when prompted for a second factor in order to choose the option to call your backup phone number to authenticate.
Select "Update your phone numbers used for account security"
Delete your current phone entry from the portal
Select "Set up Authenticator App" to enroll your new phone for mobile app authentication method

What if my phone is lost or stolen?

Take all necessary precautions such as notifying your carrier and the police.
If you were using the Mobile App authentication method:
1. If you’re able to answer a call to your backup authentication phone number, you should access https://aka.ms/mfasetup and select “sign in another way” when prompted for MFA in order to choose the option to call your back up phone number to authenticate.
  1. If the above if not an option, contact the Help Desk at 504-568-HELP (4357) to verify your identity and update your authentication phone number or allow you to re-enroll in MFA.
2. Select "Update your phone numbers used for account security"
3. Click the “Delete” button to remove the entry for your lost or stolen device.
4. You may want to switch your preferred authentication option from “Notify me through app” to “Call my authentication phone” via the drop-down menu at the top of the page.
5. If you are ready to enroll a new device for the mobile app authentication method click “Set up Authenticator App” to reconfigure the Mobile App authentication method on another device. Remember to update your preferred authentication method after you complete enrolling your new device.
Contact Information Security (security@lsuhsc.edu) so that they can monitor for failed logins.

What if MFA is not working for me?

Select “sign in another way” when prompted for a second factor in order to select an alternative authentication option. These options include using a mobile app passcode or calling your backup authentication phone number.
If the alternate authentication options are not working, contact the Help Desk at 504-568-HELP (4357)

Where can I get additional support?

If you need assistance during normal business hours, you should attempt to contact a local supporter. If a local computer supporter is not available, you are away from campus, or you need help outside working hours, you can call the Help Desk at 504-568-HELP (4357).

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