Overview
Clearing your browser cache will improve overall performance and speed. If you are receiving error messages when signing into your Citrix Storefront or PeopleSoft account, clearing your cache will sometimes resolve these problems. You can clear your cache using the instructions below for Google Chrome, Firefox, Microsoft Edge, or Safari.
Issue
If you receive an error message that states "You cannot log on with a smart card. Please close your browser to protect your account" when you sign into your Citrix Storefront account, then clear your cache.
If you receive an error message that states "UnAuthorized token has been detected by the system" when you sign into your PeopleSoft account, then clear your cache.
Troubleshooting
Following the instructions below to first clear your browser cache, close all browser windows, then open a new browser window.
To Clear Browser Cache:
In Chrome
1. At the top right, select the three dots.
2. Select Delete Browsing data... from the menu, or copy and paste the following URL into Google Chrome:
chrome://settings/clearBrowserData
3. At the top, choose a time range. To delete everything, select All time.
4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
5. Select Delete data.
6. Close all browser sessions, then open a new browser window.
In Firefox
1. At the top right, click the four slash button and select Settings.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, select Clear Data…
4. Remove the check mark in front of "Cookies and Site Data".
5. With "Temporary cached files and pages" check marked, select Clear.
6. Close all browser sessions, then open a new browser window.
In Microsoft Edge
1. Select the three dots in the top right > Settings > Privacy, search, & services.
2. Under Delete browsing data, select Clear browsing data now > Choose what to clear.
3. Change time range to "All time" at the top. Only select the "Cached images and files" check box.
4. Select Clear now.
5. Close all browser sessions, then open a new browser window.
In Safari For Mac
Choose History > Clear History, then select the pop-up menu. Close all browser sessions, then open a new browser window.
For iOS (iPhone, iPod touch, iPad):
1. Go to Settings > Apps > Safari
2. Tap Clear History and Website Data.
3. Close all browser sessions, then open a new browser window.