IT Services Portal Knowledge Base Articles

Welcome to the IT Services Client Portal. You can find articles by browsing the Popular Articles section of the webpage or by using the Search option at the top of the webpage.

There is a very limited set of articles available without logging into the IT Services Portal. The articles available are curated to help resolve password, multi-factor, and browser cache problems. If your problem is outside of these areas, please sign in to the portal with your LSUHSC credentials using the Sign In option at the top of the webpage.

When using the Search option, the following operators are available:

  • AND: Requires that both terms are included in the results. For example, cats AND dogs will find results including both cats and dogs.  
  • NOT: Requires that the term after NOT is not included in the results. For example, cats NOT dogs will find results including cats and exclude all results that include dogs. 
  • OR: Allows results where either term is included. For example, cats OR dogs will find results with either term. As the OR operator is the default search operator, the previous example would be equivalent to searching for cats dogs. 
  • "": Requires that the exact phrase is included in the results. For example "cats and dogs" will search for results including the exact phrase "cats and dogs".  
  • #: Searches for a tag, in areas that support tags. For example, #animals will search for articles that are tagged with the keyword animals.
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